Our Values

There’s a reason we say that Marston’s is where people make pubs. Because our people really are the heart of our business and key to our collective success.

Today we have more than 10,000 people working across our pubs and Pub Support Centre – many more when combined with our partners, licensees and their teams – each sharing a passion for our industry and the positive role that pubs play in our social lives and British culture as a whole.

Our welcoming pubs and inclusive, passionately local teams are a force for good in our communities, supporting local causes and creating moments that matter for our guests, whatever the occasion, bringing people together for shared good times.

We’re the best at what we do, committed to operational excellence in everything from health and safety to sustainability, while embracing innovation, new ideas and guest feedback that drives our business forward and rewards our people.

And we’re ambitious too, with big goals and aspirations that we support each other in achieving, taking pride in our performance and celebrating our wins together.

It’s these standout qualities that connect us, drive our success, and keep our guests coming back to our pubs time and time again. These are the values and behaviours that make us Marston’s, the UK’s leading local pub company.

The UK's leading local pub company through shared good times.

Moments that matter

We pride ourselves on the quality of service and support we provide to our guests and each other. We are welcoming, attentive and passionate, creating amazing experiences that leave a lasting impression and enhance our reputation.

Everyday Excellence

We are disciplined and set high standards which we work hard to achieve every day. We are responsible and committed to health & safety, while continually seeking out more productive, efficient and sustainable ways to operate our business.

Win Together

We are a united team focused on performance and exceeding expectations through collaboration, inclusion and teamwork. We commit to what we say we will do and always deliver, trusting and supporting each other to achieve our goals and celebrating our successes together.

Always Ambitious

We are results-driven, entrepreneurial and adaptable, committed to continuously learning and improving. We work at pace, embracing innovation and fresh approaches that delight our guests, develop our people and drive our performance.

Passionately Local

We are sociable, inclusive and authentically local, embedded at the heart of the communities we serve. We care and actively look for new ways to support and engage our local communities and enhance the positive impact we have on them and each other.